Privacy Policy
Last updated: 4 September 2026
J&R Roofing Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit jandrroofingservices.co.uk, contact us, request a quotation or use our roofing services.
This policy is intended to provide clear information in line with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and relevant UK privacy legislation.
The Information Commissioner’s Office states that organisations should explain who they are, why they process personal information, the lawful basis they rely upon, who information may be shared with, how long it is retained and the rights available to individuals.
1. Who We Are
J&R Roofing Services provides roofing services across Weston-super-Mare, Somerset, Bristol, Taunton and surrounding areas of the South West.
Website: jandrroofingservices.co.uk
Telephone: 07472 002028
For privacy-related enquiries, please contact J&R Roofing Services using the contact details provided on this website.
2. What Personal Information We May Collect
Depending on how you interact with us, we may collect information including:
- Your name
- Telephone number
- Email address
- Property address
- Postcode
- Details about the roofing work or service you require
- Photographs or documents you voluntarily send to us
- Information provided through website contact forms
- Correspondence by telephone, email or other communication methods
- Details relating to quotations, appointments and completed roofing work
- Technical website information such as IP address, browser type and device information where applicable
- Cookie and website usage information where permitted
We only request information that is reasonably necessary for the purpose for which it is being collected.
3. How We Collect Your Information
We may collect personal information when you:
- Complete a contact or quotation form
- Telephone us
- Send us an email
- Request a roofing quotation
- Arrange an inspection or appointment
- Become a customer
- Send photographs of your roof or property
- Communicate with us regarding ongoing or completed work
- Visit or interact with our website
Where personal information is collected directly from you, privacy information should generally be made available at the time the information is obtained.
4. How We Use Your Personal Information
We may use your information to:
- Respond to enquiries
- Provide roofing advice
- Arrange site visits
- Prepare quotations and estimates
- Carry out roofing services
- Contact you regarding appointments or ongoing work
- Manage customer relationships
- Maintain business and financial records
- Issue invoices
- Respond to complaints or queries
- Improve our website and customer service
- Protect our legal rights and business interests
- Comply with legal, tax and regulatory obligations
We will not use personal information for purposes that are incompatible with the reason it was originally collected unless there is a lawful reason for doing so.
5. Our Lawful Basis for Processing Personal Data
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract
We may process your information where it is necessary to provide a quotation, arrange roofing work or fulfil a contract with you.
Legitimate Interests
We may process personal data where reasonably necessary for the legitimate operation of J&R Roofing Services, including responding to customer enquiries, maintaining records, protecting our business and improving our services.
Where legitimate interests are relied upon, we consider whether those interests are overridden by your rights and interests.
Legal Obligation
We may process or retain information where required by law, including tax, accounting or regulatory requirements.
Consent
Where consent is legally required, such as for certain forms of electronic marketing or non-essential website tracking, we will seek appropriate consent.
6. Roofing Quotations and Enquiries
If you request a roofing quotation, we may use your:
- Name
- Telephone number
- Email address
- Property address
- Postcode
- Details of the roofing issue
- Photographs or supporting information
This information allows us to assess your enquiry, arrange an inspection where necessary and prepare an appropriate quotation.
Providing certain information may be necessary for us to respond accurately or provide roofing services.
7. Photographs
Customers may occasionally provide photographs of roofs, buildings or areas requiring repair.
These photographs may contain information relating to a property and should therefore be handled responsibly.
We use customer-supplied photographs primarily to:
- Assess roofing problems
- Prepare quotations
- Plan roofing work
- Maintain project records
We will not intentionally publish identifiable customer or property information for marketing purposes without an appropriate basis or permission where required.
8. Who We May Share Personal Information With
We do not sell personal information.
Where necessary, information may be shared with appropriate third parties such as:
- Website hosting providers
- Email and communication providers
- IT support providers
- Accountants or bookkeepers
- Payment providers
- Professional advisers
- Subcontractors where required to complete agreed work
- Suppliers where necessary to fulfil a customer request
- Government, tax, regulatory or law-enforcement authorities where legally required
Third parties acting on our behalf should only process personal information for authorised purposes and must handle it appropriately.
9. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to satisfy legal, contractual, accounting or business requirements.
Retention periods may vary depending on the type of information.
For example:
- Enquiry information may be retained for a reasonable period after the enquiry has concluded.
- Customer and project records may be retained for longer where required for contractual, warranty, accounting or legal purposes.
- Financial records may need to be retained in accordance with applicable UK tax and accounting requirements.
When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.
10. Website Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on a user’s device and may be used to:
- Make the website function correctly
- Remember user preferences
- Improve website performance
- Measure website traffic
- Understand how visitors use the website
UK privacy rules require organisations to provide clear information about cookies and, for non-essential cookies, an appropriate consent mechanism.
Strictly necessary cookies may operate without consent where they are required for the website or a service requested by the user.
Non-essential cookies, including certain analytics or marketing technologies, should not be activated before the appropriate consent has been obtained.
11. Analytics
We may use website analytics services to understand how visitors use our website.
Depending on the analytics platform and configuration, information may include:
- Pages viewed
- Approximate location
- Browser type
- Device type
- Time spent on pages
- Referral source
- General website interactions
Where analytics cookies or similar non-essential technologies require consent, they should only operate after the appropriate choice has been made through the website’s cookie consent system.
12. Third-Party Websites
Our website may contain links to third-party websites, including review platforms, social media services and other external websites.
J&R Roofing Services is not responsible for the privacy practices of external websites.
Visitors should review the privacy policies of those organisations before providing personal information.
13. Data Security
We take reasonable organisational and technical measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Improper disclosure
- Alteration
- Misuse
- Destruction
However, no internet-based system can be guaranteed to be completely secure.
14. International Data Transfers
Some website, email, analytics or technology providers may process or store information outside the United Kingdom.
Where personal data is transferred internationally, appropriate legal safeguards should be used where required under UK data protection law.
15. Your Data Protection Rights
Depending on the circumstances, you may have rights including:
Right of Access
You may request a copy of the personal information we hold about you.
Right to Rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to Erasure
In certain circumstances, you may ask us to delete your personal information.
Right to Restrict Processing
You may ask us to restrict how your information is used in certain circumstances.
Right to Object
You may object to certain types of processing, including processing based on legitimate interests in appropriate circumstances.
Right to Data Portability
In some situations, you may have the right to receive personal information in a commonly used electronic format or request that it is transferred elsewhere.
Right to Withdraw Consent
Where processing relies on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
16. Automated Decision-Making
J&R Roofing Services does not normally use personal information to make solely automated decisions that produce legal or similarly significant effects on individuals.
If this changes, this Privacy Policy should be updated accordingly.
17. Children’s Privacy
Our roofing services and website are not specifically directed at children.
We do not knowingly seek to collect personal information from children through the website.
18. Marketing Communications
We will only send marketing communications where there is an appropriate lawful basis for doing so.
Where consent is required, you can withdraw that consent or unsubscribe from marketing communications at any time.
Service communications relating to an enquiry, quotation or roofing project are not treated in the same way as optional marketing communications.
19. Complaints
If you have concerns about how J&R Roofing Services handles your personal information, please contact us first so that we can attempt to resolve the matter.
You also have the right to raise a complaint with the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
The ICO provides information and guidance about privacy and data protection rights. UK organisations should generally tell individuals that they have the right to complain to the ICO.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes to our website
- New services
- Changes to technology
- Changes in how we process personal information
- Changes to applicable laws or regulatory guidance
The latest version will be published on this page together with the date it was last updated.
21. Contact J&R Roofing Services
If you have questions regarding this Privacy Policy or would like to exercise a data protection right, contact:
J&R Roofing Services
Website: jandrroofingservices.co.uk
Telephone: 07472 002028
